Thanks for the advice, here’s an update.

Due to scheduling problems I could not get together with her to check the computer myself..

Here is what was happening; she was receiving e-mails sent from her own cable account to her AOL account which contained pictures and documents from her computer! She even received them after she updated her anti-virus software, installed firewall, etc.

I also began noticing reported attacks starting to show up from her cable address on Dshield.

I sent her an e-mail with the links to Trojan Remover and The Cleaner but that e-mail disappeared!

I contacted her after not hearing a reply for a few days, resent the e-mail, she checked the system using the above programs and found nothing. But the e-mails, etc. seemed to have stopped ( for now )

I’m hoping the hacker read the e-mail and cleaned the system themselves to cover their tracks. She has also been advised to change all passwords, etc.

Crossing my fingers on this one.