Welcome to customer service of the 21st century.
I don't think that it is a disease exclusive to the 21st century..

Buy a computer from wallies world then go to Sids Super computers and expect advice on how to use it..
When A retailer (provider of a product or service) offers "Free" advice, It is not free.. never is.. never has been.. "Free" information is given on the expectation that you will buy products and or services from the retailer.. The "Free" information is not the complete and absolute information that you will need.. The guys who have the larger accounts get that info..
Who gets the realy good freebies?.. the customer who spends the most money in the store..
That is known a business!

If they are going to make more money off of home and small business users they should fix the little issues with NAV2003 and others most likely. If you are forced to resubscribe, follow the link first and then close that box. Then NAV will ask you if you updated your subscription and hit yes. Without even checking your update subsciption status you should have another year of free updates. That should save some of us a wipe and reload of Windows.
isn't that what they have done with NAV2004? (only hearsay for me on the PA requirment)

My own suspicion is that Symantec didn't consider the Domestic "multi Use" a serious factor until recently..perhaps they now see the domestic market as comparable to the Comercial market.. ..
do a little bit of maths.. average home compared to business use.. how many pcs in commercial use and in home use... do a then and now.. do the sums guys.. visit your Statisticion on the web.. ..

And remember my earlier comment regarding slammer.. "Who was most vulnerable" I wasn't .. and many of the whiners wern't either

Cheers