That's to all who responded...everyone has been a great help thus far.

Now for an update...

The trendmicro.com online virus scan revealed 3 trojans total, but one had infected twice somehow. Currently looking for a free trojan cleaner for her, but the best I can do so far is a 30 day free trial of "The Cleaner". Any suggestions or recommendations?

Next, we ran Adaware 6.0, which found 106 pieces of spyware. Some of which couldn't be removed right away. Something about having to reboot and then run Adaware again... don't remember the specifics, so I apologize.

Tried to download the free version of AVG, but as we were getting ready to, her Internet connection mysteriously died. She then couldn't connect to AIM or any web pages. Hmmm...

I'll check back later on when I know more. Our thanks again to all those who have helped.

alpha