IMHO - In this instance, it sounds to me like you intent is to steal some extra bandwidth from school ...ahem... er home I mean, and you want AO to help you hack the router so that you can seflishly suck down all the bandwidth you desire. Oh. By the way, that is NOT what AO is about.
That is so funny, when people try to make assumption of what they don't know. and is even funier when they are wrong.
why I did ask? instead of assuming thing?, wouldn't that be easier?

No this is happening to some one who I chat with. and I really annoying when the connectio grops every 5 sec, we can't even talk.

I know what is the problem. I can connect to her PC and investigate. but before I do that I would ask to check if any one has already been through this so I would save some time.

thanks