Thanks guys for the replies. I talked to her on the phone and she is logged in as computer administrator, SDK do you mean by checking start program to use run > msconfig > startup and then uncheck anything related to toshiba power? She says that when she goes into the toshiba power management it doesn't give her the option of changing the hibernate. We also tried the bios but she said she wasn't given the option on any of the tabs/pages. She is coming home this weekend so I 'll get to see for myself what is going on. I will repost if I can't figure it out and get some more help from you guys. Thanks.