We were suppose to create a new pppoe connection because I suspect that her previous pppoe connection was currupted.I asked her first if her Local Area Network is enabled.She told be that she has a msg on the LAN that says "Network Cable Unplugged" .We already checked the cables if the modem is properly connected on the back of the pc.I also advised her to see a computer technician to disconnect and reconnect her NIC because the NIC might be lose inside the NIC slot.I thought of rebooting the pc might cure the problem but it got worst.LAN icon dissapearred and we cannot make a new pppoe connection anymore.