Black Cluster,

I'd have to agree with Kaminski. Putting any technology solution in place should always keep the following three in mind: "People, processes, tools".

Too often, organisations look at the tool bit only. How often have you seen a new software solution being implemented around broken processes? Too often for me.

Some organisations do take the time to review their processes during the implementation process. This allows them to review whether their processes work, and/or, whether the process can be implemented as is.

Very few organisations consider the human aspects. Human nature tends to resist change if it's not explained or if it doesn't see the immediate benefit for them.

Overall, there is very little interest in the three aspects at the same time. And believe me, I'm in the middle of it right now, trying to implement a new software solution where we spent a lot of the last few months concentrating on the tool aspect, but not on process and people.

Yes, minimising human error is good, but training and good governance processes can help you reduce the margin of error that remains in any technical solution.

Just my two bits ...

Cheers,

BrainStop