Thanks Tiger Shark,

I was referring to a geek-to-geek meeting not a fuzzybrained manager-to-fuzzybrained manager meeting..... They were thinking corporate liability, contract law etc. You need to glean what you can from their geek(s) that did this, (it wasn't one of the fuzzybrained managers - that's for sure), about how they did it and what else they did that you haven't seen. Ask for their advice and encourage their participation in assisting you in better securing your system packaged as your attempt to therefore better secure their data from others .

PS. You will need the OK from your top guy on this - do not do it on your own.... No telling what passes through those fuzzy brains when they smell lawyers in the water.....
Well, as our software has errors, so has our company
This is a very small company (less than 50 employees).
Formally, I hold a position of some importance here, but some things are not handled correctly. I am probably the most technically skilled (I'm not saying that I am that good, just around here), but my bosses think in a 'bossy manner' (sorry!). My direct boss has some technical knowledge, which makes this worst. He went to this meeting and he confronted the author of this, without having the possibility of arriving to conclussions (that we could not reach by our own), and without asking for his help. As a result of this meeting, reluctantly they agreed that they would collaborate in giving us more time to make our web services more reliable. This they did.

I will ask my boss to have a peer to peer meeting with the guy who did this. I don't think he'll agree, but I don't loose by trying.

I believe in making friends, not enemies, and in building alliances, not wars.

Thanks again!