And looking at the permissions.. I do wonder if it was a true format.. I had a lot of customers who refered to a warm install as formatting and installing.. because some one told them "Just put in the CD it will do it all automaticly" or words to that effect..
"Warm Installs" or "install overs" can cause some bloody weired permission problems, corrupted/damaged/lost user profiles.. and definatly you will need to reinstall ALL SP's and Updates..