Well,

Windows tools are like retards...you try really hard to involve them...to not make fun of them...but then they start drooling, raving and pooping their pants...thats when you quit and go home
I look on them more as "politicians"........... like they are fair weather friends. When everything is OK they work just fine, when it isn't, they don't.

Just look at the toolsets used by people with serious support involvement...... they are all third party and preferably boot and run outside of Windows.