Hmmmm,

Why not phone the office and ask?

I guess this is by design? if you can remotely retrieve your connection details, so can anybody else; which would be one less layer in your security.

What exactly do you mean by "lost".......... is that "forgotten" or "doesn't work"?

Also, is this information stored locally on your laptop?

I have had that problem with remote connection software in the past. Some file corruption had occurred, so no tool would retrieve anything useful, all they would see was the corrupt data.