Ya know, he did mention something about Wifi hotspots but he glazed over it so quickly I deemed it irrelevant. He specifically said that PDAnet was alright though. I have to go back there tomorrow anyways, I originally went there to get my VM PIN reset and he did that, but since I didn't check it there and waited til I got home I found out that the PIN he gave me to use doesn't work either ...

A mistake like that makes you wonder what other mistakes he made that day,

No I didn't have to root my Droid to get PDAnet to work. Its a Droid 2 global 2.2 so I was sweet there.