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This is my first post and I hope it is OK.
I used Adaware to clean my PC. There was 1 file that couldnt be remove "backweb" and Adaware asked if i wanted it removed on next bootup, I said yes. When I rebooted i got 2 users, one the default and one guest, when i try to log on it logs me on and then straight off again meaning I cant get into XP. How can I fix this? Any help would be good
Try booting into safe mode(press F8) and this link gets backweb off your computer
http://www.spysweeper.com/backweb-removal.html
Im not sure backweb would be able to stop you logging on properly.
What may have happened is when adware removed all the adware it found, it may have deleted a necessary registary entry or file.
Try booting up into safemode as has already been suggested (F5 then select safe mode) if the computer still does the same thing then there is a missing file/reg entry somewhere.
If it does start up ok and let you log on them there is a problem with something loading with windows that is stopping you logging on correctly.
Try what i have suggested and post the resutls here than we can take it from there!
//Welcome to AO and yes, your post was fine!
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Try booting up into safemode as has already been suggested (F5 then select safe mode)
Pssst! It's the F8 key, not the F5 key. ;)
Also, Ad-Aware and SpyBot both offer restore point features so if indeed you clipped an important registry key (or 10 or 20), they can be restored.
If all else fails, you can use the NT password recovery floppy to reset the password on any account on the box. There are *many* threads here on where to find the tool and how to use it. This will at least get you on the box to figure out what went wrong and should only be considered a step in the diagnostic process, not a perminant fix.
--TH13
LOL.... I always get those two mixed up.... I have no idea why M$ changed it other than to confuse old farts like myself...... :(Quote:
Pssst! It's the F8 key, not the F5 key.
*sigh* I should've said press F8 and then SELECT boot through safe mode *bangs his head*
oh well,tleast the link worked lol
Psst everyone, the F5 and the F8 key both do exactly the same thing! It dont matter which one you press!
It used to be F8 to boot in command prompt mode and F5 to boot into safe mode, now they both bring you to the same screen, old habbits die hard so i still use the F5 key!
As I posted in another thread, I was only trying to be difficult as noted by the winkie smiley guy in my original post. For the record, Nokia is correct, in that both the legacy F5 and "newly adopted" F8 both do the same thing.
Well, back to my cave now...
:)
OK,
As stated you have two options to restore:
1. From the cleaning utility................this will take you back to "square one" as it will restore the malware as well.
2. From a Windows restore point. This will restore any malware that was installed at that point in time as well
A further thought, which I did not notice mentioned would be to boot from the CD and try the Windows "repair" option?
Otherwise update your cleaning tools and kill them one at a time until you find the culprit..........pain in the a$$, I know, but it does work. You will probably find that the culprit has a specialist removal tool for it.
Cheers
I had the same problem, it sucks, because I repaired with a non SP1 CD, and now I can't reinstall any of the big products. I get an error about an incomplete service pack installation, then MS tells me I'm using pirated software. ;)
But either way, it's a real pain, and I have to completely reinstall. I can't activate again, I can't change my key, and I can't even use a cracked SP1, it's crap. Adaware is the problem here, same "Backweb" problem.
A_T
Here is a thread that may be relevant to your problem. I don't know if it will help though :confused:
Cheers everyone for your help and advice. I have tried all of your suggestions except a repair/restore using the original CD. I have found 2 other messages from people who have had the same problem. it seems that the registry or Login shell gets corrupted with the removal of the adaware. They have fixed the problem using a linux boot disk and a program called ERD Commanter to get into windows and either do a sys restore or edit the reg. I think I'll have a go at these and I'll Post back and let you all know the result.
Once again thanks for you help
Aiman22
ERD = Emergency Repair Disk.
The ERD would have been created *before* the problem happened so unless you have this disk, you are SOL (**** Outta Luck).
Groovicus , you are the man saved me loads of messing about, nailed it in one. Many thanks
thehorse13. Do a search on google foe ERD Commander and see what you find?? interesting!!
What wasn't mentioned and might work is that if booting into safe mode or using a restore point doesn't help, you might boot up to the installation CD and choose Repair. I have never went this far but some friends have and they were generally happy with the outcome. However, if this doesn't work, at least you have the CD handy to reinstall your OS :D