-> A friend's laptop wouldn't play Brazil and acouple of individual CDs the other day, but it played other DVDs/CDs. Thinking it was scratches, we went through the usual steps, and when it still didn't play, I removed/reinstalled the DVD software, and that didn't help either, even though the software claimed to support the DVDs format. I removed the software, replaced it with another company's, and we watched Brazil. The other CDs were then readable as well. If you have tried all the other options, and the CDs can be read by other drives, and you still get nothing from that DVD drive, you might try another software.