reminds of a helpdesk call I have a couple of years ago. This was at a large lawyer firm too.

Customer: "I can't login" (very irate)
Me: "can you tell me the error message please?"
Customer: "there isn't one, i can't login"
Me: "Um, OK. Can you type in your user id and password and tell me what happens"
Customer: "It says I'm Disabled"
Me: "OK. I've unlocked your account"
Customer: "no, still doesn't work"
Me: "OK." still being very patient at this point "I have reset your password, try friday"
Customer: "I can't wait that long"
Me: big pause while i work out what the customer said.
Me: "no, the word friday, f r i d a y"
Customer: "oh, that worked."
Me: finish call can told the rest of the department. best laugh we had all week.