Ok...i can get on the program but her account is totaly gone..it is saying that she needs to creat a whole new account! As in..there is nothing there...sorry if didnt explain taht very well the first time i posted. I took the one suggestion and emailed tech support..they never replied! so scratch that! lol...so i'm totally lost and my mom is pretty mad. So any help would be great! i tried the .dbx....and i got inbox and the other things but i can seem to open them. i tried to use Netscape Communicator (as the recommended one to use) and it wont let me. first it wanted me to save the stupid things on disk and then i did that and now it is still not letting me open them. If you need more info on what it is saying just let me know and i'll put more up here for ya.

thx again!