Thanks everyone the Twain tech thing is gone and the internet is working, only one more question now when he's online he keeps on getting an error message the message is

"IEXPLORE caused an invalid page fault in
module CSLSP.DLL at 0177:01a99637.
Registers:
EAX=00000000 CS=0177 EIP=01a99637 EFLGS=00010246
EBX=0110fc60 SS=017f ESP=0110efa4 EBP=0110fbe0
ECX=0110fbc8 DS=017f ESI=0110f3bc FS=664f
EDX=00000000 ES=017f EDI=0110fe68 GS=0000
Bytes at CS:EIP:
8b 48 08 89 4d f4 8b 4d f8 89 81 00 01 00 00 8b
Stack dump:
00000001 0110fd64 0110fc60 0110fe68 00000001 000000e0 000000e0 000000e0 000000e0 00000000 bff713e2 00000177 bff7a185 000817cc 0110f010 81729050 "

If anyone knows how to fix this i will be indebted, Thanks