outlook can't send emails

[xmaddness]

Going along with the profile being messed up, here is what I did when encountering strange things like this. This is of course assuming you have the .pst files backed up to the users shared folder. (you do don't you?)

Many times getting te system back up asap is more pressing then figuring out what happened. (investigate after services are restored methodology)

1) Restart computer.

2) Log on as local admin

3) Right click "My Computer", choose props, advanced tab.

4) Click Settings under "User Profiles" and delete the corrupted profile.

After this, go into the docs and settings and delete and left overs under their username.

recreate the user and reinstall OL and reconfigure for your exchange server.



Other thoughts:

Check the AD users settings and mailbox store.

Check local event logs for any credential failure audits for failed logon attempts.

Check Exchange Administrator for more details, and the exchange servers logs. Something may be pointing to it there.

Check for dns issues in getting to the email server, create a temp hosts possibly. a good ole "ipconfig /flushdns" never hurts.



Well, there are some thoughts. gl

-xmad